Want to make your help desk more efficient?
Analysts suggest that 20% of all calls to an IT helpdesk are printer-related and that 60% of the total amount spent creating documents is printer-related.
There is another way
The Bytes Printer Fleet Service will:
- Free up your people’s time – Enabling them to focus on key strategic projects.
- Save you money – Freeing up budget to invest in more other projects.
- Deliver enhanced business continuity – improving internal customer satisfaction.
The Bytes Printer Fleet Service comprises:
- Multi-vendor proactive error reporting – reducing helpdesk calls & improving device availability.
- Multi-vendor servicing – including labour, toner and parts.
- The deployment of a universal print driver – simplifying how users submit their jobs.
- Regular service reviews – giving you transparency & Management Information.
Can you afford to wait?
- Print volumes are increasing by 10-15% per year, so calls to your helpdesk will continue to increase.
- Recruitment in IT has decreased by 50% in the last 5 years despite the growing demand leading to diminished levels of internal customer satisfaction.
- The average number of printed pages per employee, per day in the UK is 36 – over 9,000 pages per year, of which 28% of these pages are not collected or wasted.
If you’d like to learn how we may be able to help you reduce your helpdesk calls and cut costs contact your Bytes Document Solutions Account Manager TODAY.
Your more efficient helpdesk is just a call or an email away.