Investor In Customers

In order to gain an outsider's view of the quality of the customer service provided by Bytes, we put our company forward to be assessed by the independent assessment firm, Investor In Customers (IIC).

In January 2008 the results came back and we were awarded with a 2* rating - which is defined by IIC as ‘Outstanding'.

The report we received back was extremely complimentary and included some fantastic customer feedback so we are very proud of this achievement as it's demonstrable of the high quality of customer satisfaction we provide.

Below is a couple of examples of the kind of questions asked in the survey:

About IIC

Investor in Customers provides a systematic way of creating the means to develop long term profitable customer relationships using unique measurement and delivery tools. Investor in Customers carry out independent assessments which give an accurate measurement of how customer orientated a business is.

In addition to customers, employees are key to creating profitable relationships because well motivated employees continually look for better ways of delivering quality service to customers in more cost effective ways.

The award is based on the insights of customers and employees, adding vital credibility in the eyes of our clients and potentials.

The benchmark is underpinned by four principles:

• understanding customers' needs
• meeting those needs
• delighting customers in the service provided
• seeking to develop a long term relationship with customers

Each of these four principles is further sub-divided into four additional areas. Bytes was then tested to see the extent to which we meet these principles (and the sub-divisions) by independent research with our customers, our staff and our senior management. In addition, we were reviewed by the way in which Bytes presents itself through its website, marketing materials and customer literature. The IIC body also assess key business data.