Software Licensing Services
The Full Package
Bytes Software Services are one of the UK's foremost software licensing authorities. We have been providing licensing solutions for companies of all sizes for over 10 years, and over that time have acquired a wealth of experience in understanding vendor licensing programmes and complimentary technologies as well as being able to provide the infrastructure our customers rely on to ensure an always professional and trustworthy approach.
Our Software Licensing Services have evolved over time to ensure that we can be confident in recommending ourselves in the provision and management of your licensing requirements. The offering comprises, but is not limited to, the following services:
- Software Licensing Consultancy
- Vendor Negotiation and Benchmarking
- Licensing Procurement and Administration
- Renewals Management
- Global Licensing Services
- Licensing Information Services
The Full Package
By working with the range of services available from us, our promise to you is that we can help ensure that you are paying only for what you need. Sounds simple, but putting all your day to day licensing needs in the hands of our expert teams will enable you to reduce the huge overall burden that Software Licensing can create, allowing you to focus on what is truly important to you. Our teams are supported by some of the best in the industry – we have an award winning Internal Support and Operations Team, Expert Dedicated Licensing Consultants and highly superior relationships with a multitude of vendors.
Our Managed Licensing Service
Software Licensing Consultancy
The hallmark of our service to you is our ability to ensure that we are working with you day to day, understanding the shifting needs of your organisation and proactively suggesting ways to save you money – either by ensuring that you are procuring against the correct license type for the usage required by your organisation, or that you are getting the best value from the agreement that you hold.
Vendor Negotiation and Benchmarking
A large part of what we do is to remove the burden on you to have to constantly price and technology check the plethora of software technologies available to you. We always ensure that we are able to offer you the benefits of our buying power with vendors to negotiate the best rates for you. Comprehensive Training delivered to both our Licensing Consultants, and to our Internal Support Teams, ensures that we should always be in a position to provide you with the information that you require.
Licensing Sourcing and Administration
We have one of the best teams and service levels in the industry, with, we believe, one of the best ratios of Internal Support Administrators to Licensing Consultants – a 1:2 ratio. We're committed to our response times and offer customers a four hour SLA to respond to any query, however, you will typically find that we will actually be able to respond to you within an hour. You can always speak to someone, we have a no voicemail policy and our systems mean that any of our administrators are able to access your case details at any time.
Additionally Bytes Online Procurement Portal offers you simplified quoting mechanisms, easy access to your contracts, visibility of your upcoming renewals and quick turn around times for when your order just needs to be placed.
Renewals Management
We are specialised in assisting our customers in reducing the headache of managing software licensing renewals. We have developed automated systems to help the renewal process and our account teams are focused on obtaining the best renewals deals.
Global Licensing Services
Through our engagement with the Global Licensing Alliance, our Global customers benefit from consistent pricing across the globe, we enable regional offices to procure additional software locally (in their local language and local currency). You can also be secure that those operations will receive consistent service levels and pricing, and furthermore our service means that we understand the benefits of centralised and decentralised procurement options to help our customers through this minefield. Our Licensing Portal also ensures that we can provide 24/7 support, and Global access to your agreements.
Because we recognise that every organisation is different, our Licensing Services team are committed to offering every one of our customers a truly personalised and personal service. Contact Bytes Licensing Division to find out more.
Why Bytes?
We work hand in hand with our customers, typically maintaining long term relationships – we rarely rotate our Licensing Consultants as we know that our by understanding our customers we are able to proactively ensure that you are receiving and aware of the services you need to ensure that you are getting the best value from us. We use our influence with vendors to negotiate competitive rates, and to keep you apprised of new technologies. We set clear objectives with our customers – ensuring that we understand their needs and are able to fulfil their requirements. We realise that our partnership needs to work both ways and our Licensing Consultants will always strive to ensure that they understand the project requirements and business demands being dealt with, in order to tailor the most appropriate services for the individual projects and business scenarios.
