2 Questions to Ask When Choosing the Right Office 365 Support Partner For Your Business

One of the main reasons businesses everywhere are moving to Office 365 is because of its simple per-user-per-month billing model. It’s important therefore then when choosing a partner to help support your system, the billing model is the same – per user per month.

Unfortunately when it comes to support, most Office 365 Managed Service Providers are still pricing their support packages on an out-dated “number of incidents’ basis - creating inflexibility and commercial risk.

It doesn’t have to be like that.

When choosing an Office 365 support partner for your business always check whether:

  1. The partner offers per-user-per-month billing that you can scale up and scale down as you need to
  2. The partner offers a range of support packages that you can flex as you need to

The Office 365 support packages provided as part of the CloudFlex Office 365 solution (exclusively from Bytes) are all based on a per-user-per-month billing model allowing you to scale up and scale down the service as you need to. Plus, each package is available 24x7 at no extra cost.

When it comes to package-flexibility, the CloudFlex support plans come in three sizes:

  • Email-only (see below);
  • Full Office 365 (see below); and
  • Full Desktop support (see below).

And better still, you can mix the packages based on your audience types, so some of your employees may only need email support, while others may need full Office 365 support.

Support, as it should be.

Choose the right Office 365 support plan for your business

Email-only support
As the name suggests, this support package covers Email-only. Whilst comprehensive, this is not recommended for businesses who depend on the wider capabilities of Office 365. Support covers: Domain verification issues, Advanced Outlook connectivity issues, ActiveSync issues, Transport rules issues, Exchange control panel issues, DirSync, DNS manager and re-delegation, and more.

Full Office 365 Support
This is the most popular support package as in addition to providing a primary point of contact for all general support issues such as “How-to” and basic troubleshooting, this package also provides access to experienced and certified technicians who can provide comprehensive technical assistance covering a very wide range of issues. Support covers: Everything in the Email-only package, plus support for SharePoint, Visio, Project, Kiosk plans, Skype for Business, OneDrive, Yammer, and much more.

Desktop and Mobile Support
This support package covers everything in the Email-only and Office 365 support packages plus covers a whole array of other areas including Computer/Tablet/Mobile Troubleshooting, Peripherals, Network connectivity, Performance, Security, Application Setup & Support, Offsite connectivity support, and more.

To learn more, contact Bytes and ask about our CloudFlex solution.

CloudFlex, exclusively from Bytes, is the most secure and flexible Microsoft Office 365 solution. It provides businesses with a set of turnkey solutions and services designed to increase information security and employee productivity – helping businesses run faster.

Contact us today and join the 1,500,000+ business users who have successfully moved to Office 365 with Bytes.



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