Microsoft Premier Support


Whether you require support in rolling out new systems or business processes, expert guidance on technology adoption, knowledge sharing and workshops, or 24/7 support for mission critical applications, our enhanced support offering will help you manage your Microsoft infrastructure with confidence.

Our support offering provides the services, tools, and experts to help you maximize your investment in Microsoft technologies. By offering detailed technical assessments, reviews, and advice - backed by Microsoft Premier Support - we can keep your systems running, healthy, and ahead of the competition.

  Microsoft Premier Support

Bytes support solutions, backed by Microsoft Premier Support, includes priority break/fix support from Microsoft and response times as fast as 1 hour for the most critical issues:

  • Expert assistance for technical problems - 24 hours a day, seven days a week
  • Support escalation to the highest level necessary
  • Priority access to hotfixes and critical product updates

Your Support Options

Microsoft Premier Support

Vendor Support Model

  • Calls logged with 24x7 Service Desk
  • We will back every call off to Microsoft Premier Support under their umbrella agreement
  • All calls will be resolved by Microsoft

Support & Escalation

Hybrid Support Model

  • Calls logged with 24x7 Service Desk
  • Resolution where possible internally with in-house resources
  • Escalation when necessary to Microsoft Premier Support under their umbrella agreement

In-House Support

Internal Support Model

  • Calls logged with 24x7 Service Desk
  • We will resolve all calls with in-house SME Resources

Want to know more about Microsoft Premier Support? Call us on 01372 418 500 or email us at tellmemore@bytes.co.uk

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