Bytes - Smarter together
Bytes - Smarter together
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SPARC Support for You

As the threat landscape evolves, your existing technology is put under increasing pressure. Security teams need to support multiple vendor technologies, each with different contact processes and escalation paths. When issues occur, they need to be resolved fast to get back to business.

Bytes understand the challenge of problem resolution is compounded when support is limited to a first line team who direct tickets to vendor experts. Escalation takes time, time that IT teams don't have. Sowe developed SPARC (Security Partnerships Active Response Centre) to bridge the support gap.

Born from over 16 years technical support expertise as a Check Point 4 Stars Elite Partner and now extended as a full service to include Websense, F5 and RSA support, our Active Response Centre Team act as an extension of your security team, resolving critical network issues and providing advice on new technologies, patches, vulnerabilities and upgrades.

What makes SPARC different?

90% of Support Tickets Resolved In-House

24% of Issues Solved on 1st Call

(Industry Average 7-10%)

Drastically Less Customer Downtime

Every Engineer Min 5 Years Experience

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SPARC Features

  • Fully accredited engineers in-house – no escalation

  • Remote access troubleshooting for efficient and rapid issue resolution

  • Escalation level engineers on every call – no first line

  • System health checks and technical advice

  • Proven issue processes and simple ticket tracking

  • Detailed support SLAs designed to meet your demands

  • Reduced support overhead, we handle all vendor correspondence

  • Every second counts attitude, swift in-house resolutions

  • Remote technical assistance – e.g. patch/software upgrades

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