As the threat landscape evolves, your existing technology is put under increasing pressure. More technologies are added to the mix to keep pace and this leads to Security teams needing to manage managing multiple vendor technologies with different contact processes and escalation paths.
We act as an extension of your IT security teams, managing and supporting multiple vendor technologies, each with different escalation paths, on your behalf. With Bytes, escalation level (not first line) engineers resolve performance.
The relationship with Bytes SP is a long-term strategic one. The whole SP team are not seen as a supplier by figleaves.com, but as an extension of our team. Figleaves.com, Head of Operations
Active Response Centre
|SPARC 50||SPARC 24/7|
|Outside hours covered 24/7 x 365 (P1 only)||X||Y|
|Core hours covered|
(08.00 – 18.00) Monday to Friday
|Technical support by phone or email||Y||Y|
|Web based call log tracking||Y||Y|
|Remote access troubleshooting||View Access|
|Vendor management for resolution|
|Defined SLA for peace of mind||Y||Y|
|Product training course onsite/at Bytes||Option||Option|
|Service delivery manager||Option||Option|
|Technical account manager||Option||Option|
|Onsite Vendor assistance||Option||Option|
|Remote technical assistance||Option||Option|
|Regular technology assessments||Option||Option|
The SPARC team resolve critical issues and provide advice on new technologies, patches, vulnerabilities and upgrades. Usually without vendor escalation, meaning swifter resolution and less headaches for your in-house team. With remote access troubleshooting and access to priority service desks with vendors, we achieve swifter problem diagnosis and resolution. Time and time again.
What makes us different is that all our support engineers are escalation level, we don’t believe in first line support. This means that you access the right level of expertise first time, every time.
Want to know more about Support? Call us on 0845 075 0560 or email us at firstname.lastname@example.org