Security Support


When security issues arise, do you want a simpler, faster way to get everything resolved? We can provide the extra support need.

As the threat landscape evolves, your existing technology is put under increasing pressure. More technologies are added to the mix to keep pace and this leads to Security teams needing to manage managing multiple vendor technologies with different contact processes and escalation paths.

We act as an extension of your IT security teams, managing and supporting multiple vendor technologies, each with different escalation paths, on your behalf. With Bytes, escalation level (not first line) engineers resolve performance.

Our Security Partnerships Active Response Centre provides the capabilities you need.

SPARC benefits:

  • Escalation level engineers on every call – no first line support
  • Detailed SLAs designed to meet the demands of enterprise
  • Reduced support overhead – we handle all vendor correspondence saving you time
  • Remote access troubleshooting – for efficient and rapid issue resolution
  • Fast resolution – engineers resolve issues quickly inhouse & minimise downtime
  • Regular health checks, ensuring supported systems are maintained optimally
  • Remote tech assistance – patch/software upgrades, configuration restoration etc
Bytes SP have enabled our in-house teams to effectively run security solutions for 9 years. They have found us the best technologies Europe wide for our business, educated our teams on making the most of these, and provided first class on-going support. P & O Ferrymasters,
SPARC
Security Partnerships
Active Response Centre
SPARC 50 SPARC 24/7
Outside hours covered 24/7 x 365 (P1 only) X Y
Core hours covered
(08.00 – 18.00) Monday to Friday
Y Y
Technical support by phone or email Y Y
Web based call log tracking Y Y
Remote access troubleshooting View Access
& Control
View Access
& Control
Hardware replacement Y Y
Vendor management for resolution
(if required)
Y Y
Defined SLA for peace of mind Y Y
Product training course onsite/at Bytes Option Option
Health check Option Option
Service delivery manager Option Option
Technical account manager Option Option
Onsite Vendor assistance Option Option
Remote technical assistance Option Option
Regular technology assessments Option Option

SPARC - Security Partnerships Active Response Centre

The SPARC team resolve critical issues and provide advice on new technologies, patches, vulnerabilities and upgrades. Usually without vendor escalation, meaning swifter resolution and less headaches for your in-house team. With remote access troubleshooting and access to priority service desks with vendors, we achieve swifter problem diagnosis and resolution. Time and time again.

What makes us different is that all our support engineers are escalation level, we don’t believe in first line support. This means that you access the right level of expertise first time, every time.

Want to know more about Support? Call us on 0845 075 0560 or email us at securitysales@bytes.co.uk

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