We undertake to provide the highest standard of service, whilst acting responsibly at all times. In the unlikely event that you do have a complaint, we want to hear about it. Can we please ask you to email us at [email protected], letting us know the nature of your compliant and how best to respond to you. Please include your phone number if you would prefer to speak to someone. We aim to respond quickly and no later than 24 hours.
Email your complaint to [email protected].
If your complaint is regarding the credit broking service we provide to you, then please let us know in person, in writing, by phone, email or text message and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should contact them as follows:
Write to them at:
Exchange Tower, London, E14 9SR
0800 023 4567