Established in 1982, 'Bytes' or Bytes Software Services Limited stands out as a leading provider of software services and solutions in the UK. The company is registered in England and Wales under number 01616977 and has its main office at Bytes House, Randalls Way, Leatherhead, Surrey, KT22 7TW.
Bytes specialises in security, cloud administration, software licensing, software asset management, data storage solutions, educational services, consulting services, and provides expert services in information security and assurance testing.
Website: www.bytes.co.uk
Privacy Policy
GDPR Principles
The following principles are complied with when processing personal data:
- Data is processed fairly and lawfully
- Data is processed only for specified and lawful purposes
- Processed data is adequate, relevant and not excessive
- Processed data is accurate and, where necessary, kept up to date
- Data is not kept longer than necessary
- Data is processed in accordance with an individual's consent and rights
- Data is kept secure
- Data is not transferred to countries outside of the European Economic Area (‘EEA’) without adequate protection
Lawful Basis of Processing Data
The lawful basis of processing of data will always be determined prior to any data being processed. Bytes processes personal data under one, or more, of the following Lawful Bases in accordance with GDPR:
- Consent – the individual has given their Consent to the processing of their personal data
- Contractual – processing of personal data is necessary for the performance of a contract to which the individual is a party, or for Bytes to take pre-contractual steps at the request of the individual
- Legal Obligation – processing of personal data is necessary for compliance with a legal obligation to which Bytes is subject
- Legitimate Interests – processing of personal data is necessary under the Legitimate Interests of Bytes or a Third Party, unless these interests are overridden by the individual’s interest or fundamental rights
Type of Personal Data collected
The type of personal data collected may include:
- Name
- Address
- Email address
- Job Title
- Work Telephone number
- Business name
- IP address
- Demographic information such as postcode
How Personal Data is Collected
Personal data is obtained from one or more of the following:
- Visits and use of the above Bytes websites, and Company Portals
- Use of Bytes’ social media
- Use of Google Analytics
- Attendees of corporate seminars and webinars hosted by Bytes
- Subscribers to Bytes Company updates
- Parties entering into agreements with Bytes
- Requests for information about products and services offered by Bytes, and/or quotes
- Employment enquiries
Why Personal Data is Collected
Personal data is collected to provide legitimate business services which include:
- For Marketing purposes
- For us to review and reply to your enquiry
- To provide an opinion for a service you have requested
- To meet our statutory monitoring and reporting responsibilities
- To handle and communicate orders, billings and payment, delivery of products and services
- To improve Bytes’ services and product offering
- ·However, where indicated, some of the information is optional and you can choose not to complete.
How Personal Data is Used
Personal data may be used to:
- process orders, process a request for further information, to maintain records and to provide pre and after-sales service.
- pass to another organisation to supply/deliver products or services you have purchased and/or to provide pre or after-sales service;
- pass onto our partners in order to follow-up on any webinars & events that you have registered for;
- carry out our obligations arising from any contracts entered into by you and us;
- carry out security checks (this may involve passing your details to our Identity Verification partners, who will check details we give them against public and private databases - this helps to protect us from credit risk and both you and us from fraudulent transactions);
- comply with legal requirements;
- assist third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us;
- seek your views or comments on the services we provide;
- notify you of changes to our services;
- send you communications which you have requested and that may be of interest to you. These may include information about product updates, newsletters, events, webinars;
- inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means with carefully selected marketing communications we deem relevant to send to you in the legitimate interests of Bytes as an IT service provider. Each marketing communication sent to you by Bytes will provide you with the option to unsubscribe and manage your data profile and communication preferences from Bytes at any time;
- process a job application;
- create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
Where Personal Data is Stored
Information collected is stored on the Company’s CRM system.
As part of any services offered by Bytes, information provided may be transferred to countries outside the European Economic Area (‘EEA’) i.e. our servers, or third-party servers that are used to provide Bytes services located in a country outside the EEA. By submitting your data, you consent to the transfer, storage and/or processing of your data wherever it be stored. However, if your data is transferred outside the EEA, steps will be taken to ensure appropriate security measures are in place to ensure your privacy rights continue to be protected as outlined in this Policy.
Bytes websites - Previous browsing history is available to Bytes employees only, to determine your interests in order that we can engage with you more effectively and improve our site. If Cookies are switched off then your previous browsing history is no longer be available to Bytes (See “Cookies” below). If you do not wish for us to have your personal information, please do not fill out any of the web forms on these sites.
Livechat (https://www.livechatinc.com/) provides our webchat functionality. Data provided via this system may be stored on servers based in the United States under a "Privacy Shield". This means that the data will be managed to similar standards to those required under GDPR.
How Long Personal Data is Stored
We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold personal data on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who Has Access to Personal Data
Only Bytes employees are granted access to customer data. This is guaranteed through the implementation of stringent operational protocols and procedures.
Staff are trained on security systems and relevant processes and procedures which are reviewed regularly for ongoing effectiveness and suitability for purpose. All employees are kept up-to-date on the Bytes security and privacy practices. Employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that customer information is protected.
Personal data provided via the Company’s portals is secured using Secure Socket Layer (SSL) server and is encrypted before being transmitted. Secure pages have a lock icon or key on the bottom of web browsers such as Microsoft Internet Explorer, information supplied by you on these webpages is securely stored and can only be accessed for the purposes for which it was provided.
All IT systems are kept in a secure environment with appropriate access control. We are audited on a regular basis by various independent security companies, plus internal audits by the Company’s Parent company.
Non-sensitive details (your email address and other requested information) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We will not sell or rent your information to third parties.
Third Party Service Providers working on our behalf:
We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
Third Party Product Providers we work in association with:
We work closely with various third party product providers to bring you a range of quality and reliable products and services designed to meet your needs. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party including for a merger, acquisition, divestiture, or similar transaction or as part of any business restructuring or reorganisation.
We may also further transfer data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to law enforcement. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Individuals’ Rights
Different rules apply depending on the type of Lawful Processing being undertaken, however many of the following individuals’ rights apply whatever the basis of processing:
- The right to be informed how personal data is processed
- The right of access to their personal data
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
Rights in relation to automated decision making and profiling
The accuracy of personal data is imperative. We aim to keep it always updated. The personal data we hold on you is available upon request by contacting [email protected]. You can request that your data is updated and/or deleted at any time, unless Bytes can justify that it is retained for legitimate business or legal purpose. When updating your personal data, you may be asked to verify your identity before your request can be actioned.
You can change your marketing preferences at any time by calling our switchboard on 01372 418500, or by emailing [email protected], or by clicking on the “Unsubscribe” link at the bottom of any of Bytes e-shots.
Links to Other Websites / From Other Websites
Bytes websites may contain links to other websites run by other organisations. Bytes Privacy Policy only applies to Bytes’ websites and you are encouraged to read the Privacy Statements on the third party websites that you visit such as Google. Bytes is not responsible for the Privacy Policies and practices of other websites even if they were accessed via a Bytes website. Equally, if you link to a Bytes website from a third party site, Bytes is not responsible for the Privacy Policies and practices of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.
Cookie Notice
What are cookies?
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyse what works and where it needs improvement.
Why do websites use cookies?
Web browsers do not retain user information during navigation. As you move from one page to another on our site, your identity isn't remembered without some help. Cookies serve to identify your browser to the website, primarily remembering your selections like preferred language and currency. They ensure that the website recognizes you upon your return.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorised according to their function, their lifespan and according to who places them on a website.
How does Bytes use cookies?
As most of the online services, our website uses first party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
Types of cookies we use for Bytes Website
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
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Cookie ID |
Domain |
Script URL |
Duration |
Description |
|
_GRECAPTCHA |
www.google.com |
google.com |
6 months |
Google Recaptcha service sets this cookie to identify bots to protect the website against malicious spam attacks.
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rc::a
rc::f
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google.com |
google.com |
Never |
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
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rc::c
rc::b |
google.com |
google.com |
Session |
This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
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__cf_bm |
.haystack.es |
cloudflare.com |
1 hour |
This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
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esctx
x-ms-gateway-slice
x-ms-gateway-slice
stsservicecookie |
.login.microsoftonline.com |
microsoftonline.com |
Session |
The esctx cookie is set by Microsoft for secure authentication of the users' login details |
Functional
Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.
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Cookie ID |
Domain |
Script URL |
Duration |
Description |
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_dc_gtm_UA-* |
.bytes.co.uk |
google-analytics.com|googletagmanager.com/gtag/js
|
1 minute |
Google Analytics sets this cookie to load the Google Analytics script tag. |
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lidc |
.linkedin.com |
.linkedin.com|licdn.com |
1 day |
LinkedIn sets the lidc cookie to facilitate data center selection.
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UserMatchHistory |
.linkedin.com |
.linkedin.com|licdn.com |
1 month |
LinkedIn sets this cookie for LinkedIn Ads ID syncing.
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li_gc |
.linkedin.com |
.linkedin.com|licdn.com |
6 months |
Linkedin set this cookie for storing visitor's consent regarding using cookies for non-essential purposes.
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yt-remote-device-id |
youtube.com |
youtube.com |
Never |
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
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yt-player-headers-readable |
youtube.com |
youtube.com |
Never |
The yt-player-headers-readable cookie is used by YouTube to store user preferences related to video playback and interface, enhancing the user's viewing experience.
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ytidb::LAST_RESULT_ENTRY_KEY |
youtube.com |
youtube.com |
Never |
The cookie ytidb::LAST_RESULT_ENTRY_KEY is used by YouTube to store the last search result entry that was clicked by the user. This information is used to improve the user experience by providing more relevant search results in the future.
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yt-remote-connected-devices |
youtube.com |
youtube.com |
Never |
YouTube sets this cookie to store the user's video preferences using embedded YouTube videos.
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yt-remote-session-app |
youtube.com |
youtube.com |
Session |
The yt-remote-session-app cookie is used by YouTube to store user preferences and information about the interface of the embedded YouTube video player. |
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yt-remote-cast-installed |
youtube.com |
youtube.com |
Session |
The yt-remote-cast-installed cookie is used to store the user's video player preferences using embedded YouTube video.
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yt-remote-session-name |
youtube.com |
youtube.com |
Session |
The yt-remote-session-name cookie is used by YouTube to store the user's video player preferences using embedded YouTube video.
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yt-remote-cast-available
|
youtube.com |
youtube.com |
Session |
The yt-remote-cast-available cookie is used to store the user's preferences regarding whether casting is available on their YouTube video player.
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yt-remote-fast-check-period |
youtube.com |
youtube.com |
Session |
The yt-remote-fast-check-period cookie is used by YouTube to store the user's video player preferences for embedded YouTube videos.
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Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
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Cookie ID |
Domain |
Script URL |
Duration |
Description |
|
cusid . |
www.bytes.co.uk |
clickdimensions.com |
1 hour |
ClickDimensions sets this cookie to establish and continue a user session with the site.
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cuvon |
.bytes.co.uk |
clickdimensions.com |
1 hour |
ClickDimensions sets this cookie to store the last time a visitor viewed a page.
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_gcl_au |
.bytes.co.uk |
googletagmanager.com |
3 months |
Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services.
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_ga |
.bytes.co.uk |
google-analytics.com|googletagmanager.com/gtag/js |
1 year 1 month 4 days |
Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.
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_gid |
.bytes.co.uk |
google-analytics.com|googletagmanager.com/gtag/js |
1 day |
Google Analytics sets this cookie to store information on how visitors use a website while also creating an analytics report of the website's performance. Some of the collected data includes the number of visitors, their source, and the pages they visit anonymously.
|
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AnalyticsSyncHistory |
.linkedin.com |
.linkedin.com|licdn.com |
1 month |
Linkedin set this cookie to store information about the time a sync took place with the lms_analytics cookie. |
Advertisement
Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
|
Cookie ID |
Domain |
Script URL |
Duration |
Description |
|
li_sugr |
.linkedin.com |
.linkedin.com|licdn.com |
3 months |
LinkedIn sets this cookie to collect user behaviour data to optimise the website and make advertisements on the website more relevant. |
|
bcookie |
.linkedin.com |
.linkedin.com|licdn.com |
1 year |
LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser IDs. |
|
bscookie |
.linkedin.com |
.linkedin.com|licdn.com |
1 year |
LinkedIn sets this cookie to store performed actions on the website. |
|
YSC |
.youtube.com |
youtube.com |
session |
Youtube sets this cookie to track the views of embedded videos on Youtube pages. |
|
VISITOR_INFO1_LIVE |
.youtube.com |
youtube.com |
6 months |
YouTube sets this cookie to measure bandwidth, determining whether the user gets the new or old player interface. |
|
VISITOR_PRIVACY_METADATA |
.youtube.com |
youtube.com |
6 months |
YouTube sets this cookie to store the user's cookie consent state for the current domain. |
|
test_cookie |
.doubleclick.net |
doubleclick.net |
15 minutes |
doubleclick.net sets this cookie to determine if the user's browser supports cookies. |
|
PREF |
.youtube.com |
youtube.com |
8 months |
PREF cookie is set by Youtube to store user preferences like language, format of search results and other customizations for YouTube Videos embedded in different sites. |
|
IDE |
.doubleclick.net |
doubleclick.net |
1 year 24 days |
Google DoubleClick IDE cookies store information about how the user uses the website to present them with relevant ads according to the user profile. |
|
yt.innertube::requests |
youtube.com |
youtube.com |
never |
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
|
yt.innertube::nextId |
youtube.com |
youtube.com |
never |
YouTube sets this cookie to register a unique ID to store data on what videos from YouTube the user has seen. |
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Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
No cookies to display.
Uncategorized
Other uncategorized cookies are those that are being analysed and have not been classified into a category yet.
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Cookie ID |
Domain |
Script URL |
Duration |
Description |
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CONCRETE |
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session |
Description is currently not available |
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cf_clearance |
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1 Year |
Description is currently not available |
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_x_m |
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session |
Description is currently not available |
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_x_d |
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session |
Description is currently not available |
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_x_w |
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session |
Description is currently not available |
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_itildesk_session |
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session |
Description is currently not available |
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esctx-4BgruHIhz5Q |
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session |
Description is currently not available |
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esctx-zkItLftv90 |
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session |
Description is currently not available |
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NSC_DLGE |
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past |
Description is currently not available |
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NSC_USER |
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past |
Description is currently not available |
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NSC_CERT |
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past |
Description is currently not available |
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NSC_TEMP |
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past |
Description is currently not available |
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NSC_PERS |
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past |
Description is currently not available |
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fpc |
|
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1 month |
Description is currently not available |
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AADSSO |
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session |
Description is currently not available |
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SSOCOOKIEPULLED |
|
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session |
Description is currently not available |
|
build |
|
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1 month |
Description is currently not available |
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How long do Bytes cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to.
How can you recognise Bytes cookies?
You can find our cookies in your browser settings.
Does Bytes use third-party cookies?
Yes, Bytes uses the services of trusted and recognised online advertising and marketing companies. Bytes may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of the behavioural advertising.
Visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of an NAI or IAB member’s behavioural advertising programme, simply check the box that corresponds to the company from which you wish to opt out.
To control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: https://tools.google.com/dlpage/gaoptout
What essential cookies does the Software Services Portal use?
Essential cookies are required for the operation of our website. You may disable these using your internet browser but this may affect website functionality.
List of cookies set by the Hotjar Tracking Code
The following cookies, local and session storage items apply when the Hotjar Tracking Code has been loaded and ensure the Hotjar Tracking Code functions correctly. Mentions of site_id refer to the unique ID allocated to an individual site when it is created in Hotjar.
For Hotjar features and tools to function correctly, all the items below should be allowed.
|
Cookie ID |
Domain |
Duration |
Description |
|
|
_hjSessionUser_{site_id}
_hjSession_{site_id} |
Hotjar.com |
https://static.hotjar.com/c/hotjar- |
363 days A few seconds session |
We use Hotjar to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices.” |
Relating to the User
|
Cookie ID |
Data Storage |
Duration |
Description |
|
|
_hjSessionUser_{site_id} |
Cookie |
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||
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_hjHasCachedUserAttributes |
Cookie |
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_hjUserAttributesHash |
Cookie |
|
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|
_hjUserAttributes |
Local storage item |
|
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hjViewportId |
Session storage item |
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hjActiveViewportIds |
Local storage item
|
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Relating to the session
|
Cookie ID |
Data Storage |
Description |
|
_hjSession_{site_id} |
Cookie |
|
|
_hjCookieTest |
Cookie |
|
|
_hjLocalStorageTest |
Cookie
|
|
|
_hjSessionStorageTest |
Cookie |
|
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_hjTLDTest |
Cookie |
|
Relating Surveys
|
Cookie ID |
Data Storage |
Description |
|
_hjClosedSurveyInvites |
Cookie |
|
|
_hjDonePolls |
Cookie |
|
|
_hjMinimizedPolls |
Cookie |
|
Use of Re-Targeting Functions on the Website
Activation of interest-related advertising using “re-targeting”. All Bytes websites use “re-targeting Tags” which is a JavaScript element positioned in the website source code. When a user visits a page that contains a re-targeting tag, the provider of the online advertising (e.g. Google) places a cookie on the user’s computer and organises the advertising in accordance with retargeting target group lists. This cookie is subsequently used to activate re-targeting campaigns (“Interest-related advertising“) on other websites. Studies have proven that integrating interest-related advertising is of greater interest for the Internet user than an advert which has no direct relation to the person’s interest and previously visited websites.
Who has access to Bytes Technology Group cookie data?
Only Bytes has access to Bytes cookies. Cookies placed by third parties can be accessed by these third parties.
Does Bytes use web beacons?
As well as using cookies, Bytes sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a reservation; to track conversion with partner websites and to analyse the traffic patterns of users to optimise the services we bring to you.
Manage Cookie Preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.
Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc
Questions, Complaints and Subject Access Requests (SARs)
For any questions or to make a Subject Access Request (SAR), please direct your queries to [email protected].
If you believe that Bytes has not adequately adhered to the commitments and promises made in this Privacy Policy, please feel free to express your concerns and file a complaint by reaching out to [email protected].
DATE REVIEWED: OCTOBER 2024