SPARC Support Centre
SPARC Support Desk provides 3rd Line technical break/fix support for Bytes Check Point customers.
Business Support Hours
Standard support hours are from 08:00 to 18:00 GMT (GMT+1 during British Summer Time) Monday to Friday excluding UK public holidays. Customers with SPARC247 contract can raise support calls for P1 issues outside of standard support hours by calling the number in their SPARC247 contract.
* For P1 Out of Hours support, please call the number in your SPARC247 contract.
Snow Software Support
Snow Software Support provides technical break/fix support for Bytes Snow On-Premise and Bytes hosted Customers of any problem affecting a Snow platform or user.
Business Support Hours
Standard support hours are from 09:00 to 17:30 GMT (GMT+1 during British Summer Time) Monday to Friday excluding UK public holidays. Support requests can be raised via the Bytes’ Service Desk portal outside of these core working hours and will be actioned the next working day.
Quantum Software Support
Quantum Software Support provides end user support on the Bytes Quantum Azure and Quantum 365 platforms.
Business Support Hours
Standard support hours are from 09:00 to 17:30 GMT (GMT+1 during British Summer Time) Monday to Friday excluding UK public holidays. Support requests can be raised via the Bytes’ Service Desk portal outside of these core working hours and will be actioned the next working day.
Bytes Modern Workplace
Bytes Modern Workplace Support provides end user desktops support to Modern Workplace customers
For telephone support, please call the number in your Bytes Modern Workplace Contract.
Business Support Hours
Standard support hours are from 09:00 to 17:30 GMT (GMT+1 during British Summer Time) Monday to Friday excluding UK public holidays. Support requests can be raised via the Bytes’ Service Desk portal outside of these core working hours and will be actioned the next working day.
Cloud Essentials Reactive Support
Microsoft Cloud Support provides technical break/fix support on Microsoft Cloud Products (Azure & 365) to Bytes Cloud Essentials customers.
For telephone support, please call the number in your Cloud Essentials Contract.
Business Support Hours
Standard support hours are 24 x 7 including public holidays. Support requests can be raised via the Bytes’ Service Desk portal.
*For P1 support, please call the dedicated Telephone Support No. in your Cloud Essentials Reactive Support contract.
Microsoft Cloud Support
Microsoft Cloud Support provides technical break/fix support on Microsoft Cloud Products (Azure & 365) to Bytes Cloud Subscription programme customers.
Business Support Hours
Standard support hours are from 09:00 to 17:30 GMT (GMT+1 during British Summer Time) Monday to Friday excluding UK public holidays. Support requests can be raised via the Bytes’ Service Desk portal outside of these core working hours and will be actioned the next working day.
Critical / Urgent Support
An incident where systems are down and all/majority of Users cannot work, the issue is preventing you from doing business]
Support requests for Critical / Urgent support outside of Business Support Hours must be raised via telephone.