As the threat landscape evolves, your existing technology is put under increasing pressure. More technologies are added to the mix to keep pace and this leads to Security teams needing to manage managing multiple vendor technologies with different contact processes and escalation paths.
We act as an extension of your IT security teams, managing and supporting multiple vendor technologies, each with different escalation paths, on your behalf. With Bytes, escalation level (not first line) engineers resolve performance.
Bytes SP have enabled our in-house teams to effectively run security solutions for 9 years. They have found us the best technologies Europe wide for our business, educated our teams on making the most of these, and provided first class on-going support. P & O Ferrymasters,
The SPARC team resolve critical issues and provide advice on new technologies, patches, vulnerabilities and upgrades. Usually without vendor escalation, meaning swifter resolution and less headaches for your in-house team. With remote access troubleshooting and access to priority service desks with vendors, we achieve swifter problem diagnosis and resolution. Time and time again.
What makes us different is that all our support engineers are escalation level, we don’t believe in first line support. This means that you access the right level of expertise first time, every time.
Want to know more about Support? Call us on 0330 058 5622 or email us at email@example.com