One of the UK’s most prestigious and historic law firms, Farrer & Co, now benefits from ultra-responsive security expertise, thanks to its partnership with Bytes.
Founded in 1701, Farrer & Co has served clients that include Charles Dickens and the Duke of Wellington, through to members of the Royal Family in modern times.
The independent, London-based firm has built a reputation for seamless support to individuals and families, businesses, financial services, education and not-for-profit organisations. Services extend across all aspects of the law, wherever the need arises. And its team works with trusted professionals around the world to deliver a seamless international service.
Recently, Farrer & Co was named among the Best Law Firms 2025 by The Times. Alongside its regular business activities, the company also supports charitable and pro bono work. Active corporate responsibility is integral to the ethos of the firm, which is committed to environmental, social and governance goals.
Farrer & Co has been an early adopter of innovation for its 630 technology users. In fact, it was one of the first law firms in the UK to launch a cloud-based electronic file solution for managing documents and emails, speeding up its team’s access to client files.
However, the firm recognised that its security needed to keep pace with the changing threat landscape. The existing Check Point solution included physical and virtual firewalls as well as management and reporting servers. But the system was having issues and required fresh eyes – with the IT team needing more support than their legacy reseller provided.
The switch to Bytes made perfect sense. Bytes is one of the few UK specialists to boast Elite Partner status with Check Point, thanks to close collaboration over more than 25 years. This means Bytes’ customers can rely on commercial, licensing and technical expertise to get the best business outcome.
We've had a successful relationship with Bytes for a number of years, and when we started looking for a new Check Point partner, I was eager to see what they could offer us
Farrer & Co selected SPARC (Security Partnerships Active Response Centre) from Bytes.
SPARC was created by Bytes to bridge the support gap that often exists – the time taken by vendors to escalate tickets from their first-line teams to their specialists. Instead of having to wait, Farrer & Co could access direct-to-engineer technical expertise and professional services from Bytes.
“Their excellent account management team handled the transition seamlessly, and we were quickly onboarded to their SPARC support, which has proven to be invaluable.” says Paul Lovegrove, Head of IT Systems - Deputy to the IT Director, Farrer & Co.
Very quickly, Farrer & Co raised a series of high-priority service requests. Many were resolved right away by the Bytes SPARC team. But its engineers dug deeper – and discovered that many issues were being triggered by outdated software.
Next, the Bytes Professional Services team stepped in with a system health check to gain a clearer picture. They created a comprehensive report that profiled the state of each Check Point component and recommended the steps needed to resolve every issue. Upgrades were then performed quickly and efficiently.
Thanks to Bytes, Farrer & Co is now confident that it’s getting the most from its investment in Check Point, which provides leading cyber security solutions to corporate enterprises and governments world-wide.
And if any issues arise, the law firm can rely on the Bytes SPARC team, which is staffed exclusively by third-line engineers with the experience to solve challenges quickly.
“We quickly realised that we would benefit from a review of our Check Point estate and again this was handled efficiently. The statement of work was clear and the work was done with my infrastructure team to ensure they were involved and up to speed. All in all, it’s been a great experience.”
Since then, Farrer & Co has selected Bytes as its go-to partner for Check Point for all renewals, support and professional services.
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From the outset, it was clear that their engineers were highly-skilled and well-versed in their field, making the entire process a smooth and efficient one