Event closed

This event is now closed, if you would be interested in attending a similar event please contact our team on [email protected] or call us on 01372 418 500.

Bytes and RingCentral: Using Technology to Drive Customer Experience

Technology is rapidly changing the Contact Centre and can be a significant driver to improve customer satisfaction.

Contact Centre Managers are projecting 45 to 60% of their agents will be working from home on an ongoing basis from now on. This is a defining moment for customer service - companies that limp along on temporary solutions will fall behind, while companies that embrace this trend can turn customer engagement into a significant competitive advantage.

Join us on Tuesday 7th June, 10:30am-11:30am, when we're joined by RingCentral to look at how technology can help drive the Contact Centre forward, deliver higher contact volumes, and improve customer experience.

What to expect:

  • Welcome & Intro's - Bytes 
  • Which technologies work best
  • Omni-channel customer contact
  • Self-service
  • Webchat (Live Chat)
  • Workforce Management
  • Artificial Intelligence/Chat Bots
  • Interaction Analytics
  • Smart Routing
  • Q&A and Next Steps - How Bytes can help you

Can't make the webinar? Register and we'll send you a copy of the recording! Please fill out the form below to register.




07
Jun

Tuesday 7th June


Contact us

Register for the Bytes and RingCentral: Using Technology to Drive Customer Experience event here:

By submitting your information, you are allowing us and participating vendors to communicate with you about this event and consent to being added to our marketing database. You can update your contact preferences at any time. For further detail, please read our privacy policy.

Connect