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Change and technology adoption specialists


Successful technology adoption depends on effective change management and The Inform Team supports public and private sector organisations achieve just that.

Fundamentally, they help you adopt new technologies and ways of working so your company can work smarter and achieve more. It’s Inform’s rare combination of technology services, strategic guidance, tailored training, and creative communications, that’s led them to become trusted confidants to our mutual customers.

Everything they do is distilled into their five areas of expertise, with the aim of adding value to your digital transformation programmes and boosting return on investment.


Strategy & change

Make change stick to drive productivity and collaboration


Culture & behaviours

Help teams perform to make a positive difference


Campaigns & content

Bring content to life to engage people


Learning & skills

Design & deliver solutions to increate digital & workplace literacy


Enagement & connections

Build strong and lasting relationships

A snapshot of our services

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Expert training tailored to your people

  • Virtual and online classes (Including Microsoft 365 and soft skills)
  • Group classroom-based sessions
  • 1:1 support
  • Floorwalking
  • 15-minute clubs / stand-up sessions
  • 1st line support
  • Managing online queries
  • Train the trainer sessions
  • Equipping super users and business champions

The Inform Creative Agency

Creative in-house expertise to help your project succeed

  • Video and animation
  • Flyers, posters, and other collateral
  • Branding and project identity
  • Intranet design and build
  • Web page design and build
  • Voiceovers, sound effects and music selection
  • Social media content and planning
  • Strategic change communications
  • Communications planning
  • Key messages framework
  • Copywriting
  • Intranet and channel content
  • Scriptwriting

Digital maturity assessment

An in-depth appraisal of Microsoft 365 adoption across your organisation

  • Make the most out of your M365 investment, improve collaboration and productivity, reduce risk, and ensure compliance with regulatory requirements
  • Gain invaluable data-driven insight into how your people use M365 to shape your transformation journey 
  • Unlock M365 analytics to help your people be more productive in their roles
  • Exploit the collaborative power of Microsoft apps and realise the potential of new features and functionality to integrate into your L&D strategy
  • Get actionable detail on M365 usage and document management across your organisation
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M365 How Do I? helpdesk service

On-demand support for your workforce’s Microsoft 365 application queries

  • 1st or 2nd line support for Office applications (Word, Excel, PowerPoint, Outlook, Web versions), SharePoint, OneDrive for Business, Edge browser, and Windows 10 & 11
  • Easy to access anytime, anywhere from any device
  • Reduce pressure on your IT team
  • Monthly review meetings with your dedicated customer success manager 
  • Evergreen and hot spot reports on queries and notable findings

Viva adoption

Transition your network from Yammer to its new counterpart Viva Engage

  • Stakeholder analysis, including: 
    • Yammer / Viva Engage admins
    • Answers admins
    • Corporate communicators inc. leadership
    • End-user community
  • Viva Engage Change programme communications 
  • Creative support
  • Training per stakeholder group 
  • Establishing or reigniting a champions community
  • Guidance on community usage and adoption
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Culture change consultancy

Put your people first with bespoke culture support

  • Understand your culture and enhance your cultural strengths
  • Overcome change resistance
  • Improve organisational resilience
  • Unlock true collaboration
  • Deliver measurable results

AI Planning Workshops

Generative AI isn’t the future. It’s already here.

The Inform Team and Bytes’ interactive AI planning workshop, including Microsoft 365 Copilot, explores what this technology means for your organisation and helps you get ready for AI. Together, we'll guide you through the risks and opportunities of AI and the impact it'll have on your organisation's technology, policies, people, and culture.

To find out more, email [email protected] today!

“We’re proud to be working in partnership with Bytes. Their IT expertise aligns perfectly with what we do at The Inform Team and though our united efforts, we’re helping organisations drive growth, innovation, and efficiencies through transformative tech adoption change projects. Inform are committed to adding value to Bytes’ service proposition and supporting our mutual customers with their unique requirements.””

Natasha Bradley, Commercial Manager, The Inform Team

The latest from Bytes and The Inform Team

Digital transformation is a necessity for staying competitive, meeting ever-changing customer demands, and adapting new technologies. But what does ‘successful digital transformation’ look like?

Ready our latest Bytes Modern Workplace Blog, in conjunction with The Inform Team to find out more!

Read more

Want to find out more about The Inform Team? Call us on 01372 418 500 or email us at [email protected]