Bytes - Smarter together
Bytes - Smarter together

Next Gen Desktop Lead

Start Date: Immediate

Contract type: Permanent

Reports to: Head of Modern Workplace

Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

 

Your Future Starts Here

Here's a bit about us...

 

  • Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
  • Over 550 staff (plans to double in size over the next 5 years)
  • Winners of an array of industry awards
  • Sunday Times Top 100 Best Places to Work
  • Excellent training and career prospects offered
  • Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
  • Supporters of 85+ charities with strong commitment to diversity and sustainability

 

We grow great people to deliver amazing things - with an emphasis on Personal Growth, Opportunity and Impact.

 

ABOUT THE ROLE:

You will be responsible for maintaining and growing the Desktop Management division at Bytes, acting as a subject matter expert. You will be supporting a diverse group, including corporate and public sector sales, Modern Workplace overlay specialists & pre-sales. The role will involve regular customer facing opportunities and vendor/ distribution management, therefore having a good balance across all these areas is key.

Key Responsibilities:

  • Be responsible for defining and driving Bytes Next Gen Desktop Management strategy, ensuring we maximise our ability to increase our AVD and DaaS Service footprint within our customer base. A significant focus will be on driving our managed services, employee experience products and Citrix messaging in this space.
  • To work closely with the Modern Workplace team, to align messaging and sales activity. Ensuring the messaging is integrated with MWP and projects are combined where possible.
  • Providing customer facing technical support to the sales teams, acting as a subject matter expert to clients.
  • Have in depth knowledge of the EUC and Employee Experience vendors/ proposition & be confident in scoping projects and ensuring the most appropriate technical solution is chosen.
  • To be the conduit between the sales teams, vendors, distribution, and key customer stakeholders to drive key relationships
  • Be a target carrying head focused on growing Revenue and GP number. A significant focus will be on driving the managed services number.
  • To work closely with distribution and vendors to maximise rebates and scalable resources
  • Working closely with inhouse pre-sales, support, delivery, and managed service teams

Individual Responsibilities:

  • Proactive engagement in developing and maintaining their own knowledge and experience to enable continued expertise in their field.

    Be able to impart this technical knowledge to customers and train and enable sales teams
  • Work with sales and overlay teams to identify whitespace within accounts & proactively target customers with messaging
  • Identify cross-sell opportunities within pipeline opportunities for wider MWP proposition
  •  

​​​​​​​​​​​​​​ABOUT YOU :

Essential Qualifications & Experience:

  • Educated to A-Level standard

  • A good broad working knowledge of EUC technologies and toolsets: Citrix, Vmware Horizon, Microsoft Intune, AVD, W365 and Windows 10/11

  • Knowledge of Infrastructure products like VMware, Xenserver, VX:Rail

  • Knowledge of EUC technologies and solutions

  • 3-5 years’ experience working in an EUC role (ideally Vendor, Reseller or distributor experience)

  • Customer facing experience

  • Vendor development management experience

  • Experience coaching & influencing senior stakeholders

  • Commercial / Bid awareness

  • Excellent presentation delivery

  • Technical writing ability

  • Accuracy & Attention to detail

  • Excellent organisational and customer service skills

  • Excellent Time Management & Project prioritisation

Desired Qualifications Experience:

  • Educated to Degree standard

  • Knowledge of application streaming products

  • Experience with Microsoft Azure Cloud or Amazon Cloud Services

  • Exposure to Virtualised Environments (VMware and Hyper-V)

Core Competencies & Skills:

  • Multi-tasking Team player

  • Outgoing and enthusiastic

  • Copes well under pressure

  • Loyal & Motivated (proactive and reactive)

  • Regarded as trusted advisor in proposition area

  • Commercial creativity skills across product, services, and support

  • Ability to develop and maintain relationships across Bytes, customer, and vendor community

  • Ability to articulate proposition area to all levels, including up to Exec level

  • Pro-active approach to maintaining customer base and driving new sales

 

Apply Now

 

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