Non-Strategic Vendor Co-Ordinator
Start Date: Immediate
Contract type: Permanent
Working Pattern: Hybrid
Reports to: Head of Commercial Operations & Alliances
Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Here's a bit about us...
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
- Over 550 staff (plans to double in size over the next 5 years)
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
We grow great people to deliver amazing things - with an emphasis on Personal Growth, Opportunity and Impact.
ABOUT THE ROLE:
This is an opportunity to join a hardworking dynamic team within the ever-expanding successful Bytes family. This role sits within our wider Vendor Alliances & Commercial Operations team, who have an excellent team morale and support structure in place.
The focus of this role is to effectively help manage our operational relationship with suppliers/distributors by building strong and lasting relationships with them. Main tasks include proactive renewals management, new supplier on-boarding, CRM management and ensuring our system data is kept current.
You will also be providing a high level of operational support to internal account management teams by managing and proactively quoting renewals for non-strategic vendors. Ensuring these are completed in a timely fashion, processes are followed correctly and supplier SLAs monitored, thus delivering operational excellence and efficiency. This is a great entry into a varied role with defined career progression should you be looking to start or accelerate your IT career.
Key Responsibilities:
- Proactive management of the request for renewals quotes within our non-strategic vendor space and follow up on all renewal quotations within set timelines
- Complete loss analysis – focus on customer contract retention. Renewals close rates & ensure min. margins are being protected
- Complete spot checks on distribution quotes to ensure they are quoting at our agreed margins
- Work in collaboration with our Legal and Purchasing teams to ensure new suppliers / distributors are on-boarded correctly and internal processes followed
- Manage the addition of solutions to CRM and ensure these are correctly aligned to existing propositions
- Ensure robust processes are implemented and managed and that operational procedures are adhered to
- Form strong relationships and liaise with suppliers / distributors to ensure the data we hold is correct and up to date
Individual Responsibilities:
- Add & update vendor and supplier information on the Bytes Portal
- Work closely with the Legal and Purchasing teams to on-board new suppliers smoothly
- Be the central point of contact for renewal requests from internal departments, responding within reasonable timescales
- Liaise with our mainstream distributors to ensure renewal quotations are provided within SLAs and best pricing is secured
- Ensure robust processes are implemented and managed and that operational procedures are adhered to
- Update internal systems to ensure all renewal information is correct
- Focus on customer retention and margin protection by working with the account teams
- Work cohesively with the Sales teams to build strong relationships
- Cleanse portal data on an annual basis
- Regularly touch base by phone or email with distributors to ensure their information is correct on the Bytes SharePoint
- Keep all process guides up to date
- Escalate issues to the Non-Strategic Vendor & Distribution Manager swiftly
- Evaluate efficiencies and put ideas for improvements forward
- Support others in the team during busy times
- Assist in training new starters to the team
- Provide cover for members of your team as necessary
ABOUT YOU :
- Minimum GCSEs (A-C) English & Mathematics essential
- Good understanding of IT (specifically software) desirable
Core Competencies:
- Organised, methodical individual with excellent time management who can prioritise
- Accuracy and attention to detail essential
- Copes well under pressure and can meet deadlines
- Excellent verbal and written communication with customer service/facing skills essential