Service Desk Support Technician
Start Date: Immediate
Contract type: Permanent
Reports to: IT Service Delivery Manager
Work Pattern: Full Time - Onsite, Leatherhead
Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Here's a bit about us...
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
- Over 550 staff (plans to double in size over the next 5 years)
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
We grow great people to deliver amazing things - with an emphasis on Personal Growth, Opportunity and Impact.
ABOUT THE ROLE:
The Service Desk Support technician will provide high quality support to the Bytes Software Services functions and its staff. Providing essential business support for all users both on site and at remote locations with the minimum of disruption to their working environment, whilst improving user’s IT experience and Bytes Software Services Systems.
Key Responsibilities:
- Resolving user support calls
- Managing support calls throughout their life cycle
- Using online service desk to handle support calls
- Provide consistently professional and high-quality interface between systems support and its customers
- Hardware builds (Laptops & desktops via Microsoft SCCM)
- Assist the infrastructure and development teams
- Understand and work with Windows Server Environments
- Use SCCM, Azure, Cloud Services, VMWare, NetApp & SQL applications
- Take part in project lead work, with the opportunity to lead elements of projects
- Maintain systems support information and documentation for both end suers and within the team
ABOUT YOU :
Essential Qualifications, Skills & Experience:
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Operating Systems – Windows 10, Windows 2012/ 2016
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Client Applications – Microsoft Office, Microsoft Teams
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Hardware – First Level PC maintenance (replacing memory, hard disks, graphics cards)
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Ability to work under own initiative
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Ability to follow written & verbal instructions
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Ability to work to strict deadlines.
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Ability to provide training to other team members, and other employees
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Ambitious and willing to work towards specialisation in corporate systems
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Excellent communication and interpersonal skills
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Good documentation skills
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Previously experience in IT infrastructure and fault finding
Desired Qualifications & Experience:
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Virtual Desktop – CitrixVDI
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Email – Microsoft Exchange, Mimecast
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Management Tools – Microsoft SCCM, 0365
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Active Directory (on premise & Azure)
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Microsoft Dynamics CRM – Administrative Tasks
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Microsoft SharePoint
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Microsoft SQL – Administrative of SQL Commands
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Windows PowerShell
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Basic HTML
Essential qualities:
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Articulate, literate, presentable, customer facing and technically astute
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Self-motivated, enthusiastic and willing to learn
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Punctuality and good time keeping are essential to this role
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Team player
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Commercial awareness