Services Operations Co-ordinator
Start Date: Immediate
Contract type: Permanent
Reports to: Services Process & Operations Manger
Established in 1982, Bytes has grown rapidly and now employs over 450 people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Here's a bit about us...
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
- Over 550 staff (plans to double in size over the next 5 years)
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
We grow great people to deliver amazing things - with an emphasis on Personal Growth, Opportunity and Impact.
ABOUT THE ROLE:
Key Responsibilities:
- Help manage the incoming queries in the mailbox
- Build relationships and liaise effectively with internal and external departments /stakeholders.
- Processing service orders, ensuring orders are tagged with the relevant coding for company taxonomy.
- Create and assign job numbers to PMO’s and track/monitor progress to coordinate reconciliation of monthly billing
- Portal Administration
- Product & Contract Renewal Management
- Raising & Amending Quotes
- Managing invoicing from suppliers and onto our customers
- Managing and tracking Cloud Essentials and FLEX order processing
- PAL processing / tracking
- Using systems to track, forecast and report
- Opportunity Management
- Amending orders on the system
- Ensure customers are billed correctly and effectively each month
- Understand other services order processes and cover for all other areas of the team where A/L is taken or in case of sickness
ABOUT YOU :
Essential Qualifications & Experience:
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English Maths GCSE’S OR Equivalent
Core Competencies & Skills:
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1 year or more adminstrations experience desirable
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Organised individual with excellent time management
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Accuracy & Attention to detail
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Good inter-personal skills
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Ability to learn quickly and adaptable
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Outlook, Word and Excel experience / knowledge
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Ability to prioritise effectively
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Copes well under pressure and can meet deadlines