Discover the Power of SPARC: The Ultimate Check Point Support Experience
Monday 23rd June 2025
In today's ever-evolving security landscape, having reliable and efficient support is crucial for maintaining the health and performance of your environment. Effective technical assistance ensures that any issues are promptly addressed, minimising downtime and preventing potential business disruptions.
This is where the our SPARC (Security Partnerships Active Response Centre) Support comes into play to support customers and their Check Point environments.
Direct Access to Experts
We appreciate that time counts when dealing with issues related to your security environment. One of the most significant advantages of SPARC is the direct access to escalation-level engineers on every case. Unlike traditional support models that rely on 1st line teams to initially investigate the issue, SPARC ensures that you speak to an expert straightaway.
This approach reduces the time-to-fix by as our experts are engaged from the point of case creation.
Comprehensive Technical Support
SPARC offers a wide range of technical support on Check Point products including Quantum, Cloud Guard and Harmony, driven by continuous learning and experience within our highly skilled team. With our break-fix support, engineers are actively engaged from the point of case creation, ensuring that relevant information and details about the issue are captured as quickly as possible.
We believe in getting to the heart of the issue promptly, which is why our service offers a call or remote session following case creation.
Proven Expertise
With over 19 years of technical support expertise as a Check Point Elite Partner, SPARC has a deep understanding of Check Point products and technologies. Bytes were awarded Infinity Partner of the Year at the Check Point Annual Partner Awards this year which is a reflection on Bytes’ dedication and expertise when it comes to Check Point solutions.
We are also highly accredited with all SPARC engineers either having obtained Check Point Certified Master Elite (CCSM-E) status (the highest accreditation Check Point has to offer) or actively working towards it. We also engage in regular training to further knowledge and skills, ensuring our support and advise is up to date.
Swift In-House Resolutions
SPARC's commitment to in-house resolutions aims to minimise downtime and resolve your issues as quickly as possible. We aim to address issues without the need to escalate to Check Point by using our wealth of knowledge and expertise. This proactive approach helps in quickly addressing and resolving issues, aiming to ensure your systems are always up and running with minimal disruption.
Key Stats: Dec 24 - May 25:
- We resolved 80% of cases without escalating to Check Point, and just 32% of the cases raised to Check Point required troubleshooting support from Check Point
- Initial Response SLA and Ongoing SLA were both 99%
Detailed Support SLAs
SPARC provides detailed support Service Level Agreements (SLAs) that outline the expected initial and ongoing response times, ensuring transparency and accountability in our support services. These SLAs give you peace of mind, knowing that your support needs will be met within the agreed-upon timeframes.
Conclusion
Our SPARC support is a unique approach of providing direct access to escalation-level engineers, combined with our extensive experience as a Check Point Elite Partner, makes us a standout choice for Check Point support.
Our comprehensive technical support, proven expertise and swift in-house resolutions ensure that your security infrastructure is always in good hands.
In the constantly changing security environment, having such robust support is indispensable for maintaining a strong security posture and effectively managing risks.
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Ready to discover the best in Check Point support? Bytes offer new customers the opportunity to log a case with us for free to experience our support first-hand. Reach out to your dedicated Bytes Account Manager to discover the power of SPARC.
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