Bytes AWS Enterprise Support

Tuesday 16th March 2021

Bytes is excited to be offering Partner Led Enterprise Support to all our AWS customers!

AWS recommends Enterprise Support to all customers running workloads in AWS. Bytes Enterprise Support gives you all the benefits and features offered by AWS but with a more personal and enhanced service.

Bytes Enterprise Support offers 24/7 support with a 15-minute response time on business-critical system down events. You’ll receive assistance from high-quality solution architects, tools and technology to maintain the health of your environment and reduce downtime, along with fast pass escalation to AWS.

You will also have regular contact with a dedicated Technical Architect who will know your business and environment when discussing new initiatives.

 Benefits of Bytes Enterprise Support include:

  • Priority Support – 15 min response and allocation to Senior Architect within 1 hour on Business Critical System Down Events.
  • Well Architected Review (WAR) – A detailed review of your architecture and guidance on how to best design your systems according to best practices.
  • Training – Access to online self-paced labs provided through an AWS training provider.
  • Trusted Advisor – Access to the full set of AWS TA checks to help you reduce cost, increase performance, and improve security by optimising your AWS environment.

If you would like to learn more about Bytes Enterprise Support or discuss anything AWS related, please contact [email protected]. We look forward to hearing from you and working with you on your cloud journey!


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