We're Delighted with Our Customer Satisfaction Results
Friday 15th July 2016
Our recent customer satisfaction survey revealed that over 97% would recommend Bytes and 93% rate the service they receive from us as Good or Excellent.
One of our key drivers here at Bytes is customer satisfaction. We are keen to ensure that our customers get the best from us and know about the complete range of services that we offer to make their lives easier. With this in mind we regularly invite all our customers to give us feedback – good or bad, to enable us to improve the service that we offer.
We understand people are busy so as an incentive to complete the survey we were more than happy to make a charity donation and are delighted to say that we will be donating £1,000 to Sport Relief 2014.
Survey Highlights (responses)
How do you rate your experience of Bytes?• Excellent : 57• Good : 44• Satisfactory : 6• Poor : 2
Would you recommend Bytes?• Yes : 106• No : 3
Commenting on the overall responses, Neil Murphy, Group MD says, "We provide specialist IT Services to our customers and therefore it's vital to significantly exceed the service provided by other, more generalist players. These surveys help us to measure just how effective we are for our customers and I'm very pleased to see the high levels of satisfaction and the kind words about our knowledge, ability and responsiveness. In a competitive market, expectations are rightly high and this feedback assures us that the investment we make in our people and processes is vital in getting the best results for our customers."
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