Microsoft have cancelled the Enterprise Voice and E5 and A5 with Calling Minutes launch

Tuesday 4th August 2020

The Enterprise Voice and E5 and A5 with Calling Minutes launch has been cancelled.

Microsoft will not be launching Enterprise Voice Plan 1 and 2 and the accompanying inclusion of domestic calling minutes in the E5 and A5 plans, as was previously planned for August 1, 2020. The launch has been placed on hold indefinitely.

Frequently asked questions:

  • Why are Microsoft not launching Enterprise Voice and E5/A5 with Calling Minutes? Microsoft are not launching due to rapidly evolving market conditions.

  • Will Microsoft launch Enterprise Voice and E5/A5 with Calling Minutes later? Microsoft will continue to assess the market and sales data to determine whether the launch will be rescheduled.

  • Does this change apply to all channels? Yes, Microsoft will not be launching in any of the previously planned channels (VL, CSP, and Web Direct.)

  • Will the SKUs still appear on the August VL price lists? No. The affected SKUs appear on the price list preview but will be removed from the price lists published on August 1. 

  • Will the offers appear on the August CSP price lists? No. The affected SKUs appear on the price list preview but will be removed from the CSP price lists published on August 1. 

  • Will this affect the Phone System, Audio Conferencing, or Advanced Communications adoption offers that were announced? No, those offers will still be available as planned.

  • Will the offers appear in the customer portal for Web Direct purchase? No


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